BroadMind’s Privacy Policy

Website: https://www.broadmindgroup.com/

BroadMind (“BroadMind”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices you have about your information. By using our website, services, or contacting us, you agree to the terms of this policy.

1. Information we collect

We collect information to provide and improve our services, communicate with you, and comply with legal obligations. Types of information we may collect include:

a. Personal information you provide

1. Name, Email address, Phone number, Postal address
2. Account credentials when you register (username, password)
3. Professional details (Job title, Organization), Education details when relevant
4. Payment information when you purchase services (processed by third-party payment processors)
5. Messages you send through Contact forms, Chat, Email or Support

b. Usage and Technical Information

1. IP address, device type, browser type and version
2. Pages visited, links clicked, referring/exit pages, timestamps
3. Cookies and similar technologies

2. How we use your information

We use collected information for purposes such as:

1. To provide, operate, and maintain our website and services
2. To register and manage your account
3. To process payments and send invoices
4. To respond to inquiries, support requests, and communicate updates
5. To personalize your experience and deliver relevant content or offers
6. To detect, prevent, and respond to fraud and abuse
7. To analyze usage and improve our products and services
8. To comply with legal obligations and enforce our terms

3. Legal basis for processing (where applicable)

For users in jurisdictions that require it (e.g., EU residents under the GDPR), we rely on one or more of the following legal bases to process personal data:

1. Consent (when you give it)
2. Performance of a contract (to provide services you requested)
3. Legitimate interests (improving services, fraud prevention, security)
4. Compliance with legal obligations

4. Cookies and tracking technologies

We and our service providers use cookies, pixel tags, local storage, and similar technologies to collect information about your interaction with our site. Cookies help with:

1. Essential site functionality (session, authentication)
2. Analytics (performance and usage)
3. Preferences and personalization
4. Advertising and marketing (where applicable)
5. You can control cookie preferences via your browser settings or any opt-out tools we provide. Disabling some cookies may affect site functionality.

5. Third-party services and sharing

We may share your information with:

1. Service providers who perform services on our behalf (payment processors, hosting providers, analytics platforms, email delivery vendors)
2. Business partners and affiliates, with your consent where required
3. Law enforcement, regulators, or others when required by law or to protect our rights
4. In connection with a corporate transaction (merger, acquisition, sale of assets) — if such a transaction occurs we will notify affected users as required by law
5. We do not sell your personal information to third parties.

6. Data retention

We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, tax or accounting requirements. Specific retention timelines:

1. Account information: retained while your account is active and up to a reasonable period afterward for security or legal purposes
2. Support and communication records: retained for business and legal recordkeeping (typically 1–3 years unless otherwise required)
3. If you would like us to delete personal data earlier, see the “Your rights” section.

7. Your rights

Depending on where you live, you may have rights relating to your personal data, including the right to:

1. Access the personal data we hold about you
2. Correct inaccurate or incomplete data
3. Request deletion or portability of your data
4. Object to or restrict certain processing
5. Withdraw consent where processing is based on consent
6. To exercise these rights, please contact us using the details in the Contact Us section. We will respond in accordance with applicable law.

8. Security

We take reasonable organizational, technical, and administrative measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage method is 100% secure — if you have concerns, contact us and we will work with you to address them.

9. International transfers

BroadMind may transfer and store personal data on servers located in jurisdictions different from your country of residence. When we transfer data internationally, we take steps to ensure that your information remains protected consistent with this policy and applicable law.

10. Children’s privacy

Our services are not directed to children under 13 (or higher age where local law requires). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can remove it.

11. Links to other websites

Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third party you interact with.

12. Changes to this policy

We may update this Privacy Policy from time to time (for example, to reflect changes in our practices or legal requirements). When we do, we will revise the Effective date at the top and, where appropriate, provide notice on our site. Please review the policy periodically.

13. Contact us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at contact@broadmindgroup.com (if you prefer, you may also contact us through the contact form on our website)